Tco-email-forms plugin error

Support
#1

Below error show after frontend user submited a gravity form.

Warning : Undefined array key “form_id” in /www/sellonbarkmall_367/public/wp-content/plugins/tco-email-forms/email-mailchimp/functions/provider.php on line 396

Fatal error : Uncaught TypeError: array_key_exists(): Argument #2 ($array) must be of type array, bool given in /www/sellonbarkmall_367/public/wp-content/plugins/tco-email-forms/email-mailchimp/functions/provider.php:398 Stack trace: #0 /www/sellonbarkmall_367/public/wp-content/plugins/tco-email-forms/email-mailchimp/functions/provider.php(362): Tco_Email_MailChimp->make_subscription_vars(Array) #1 /www/sellonbarkmall_367/public/wp-content/plugins/tco-email-forms/email-integration/functions/plugin.php(157): Tco_Email_MailChimp->subscribe(‘20cbc9f048’, Array) #2 /www/sellonbarkmall_367/public/wp-content/plugins/tco-email-forms/email-integration/functions/plugin.php(228): Tco_Email_Integration->subscribe(‘mailchimp_20cbc…’, Array) #3 /www/sellonbarkmall_367/public/wp-includes/class-wp-hook.php(310): Tco_Email_Integration->user_register(129) #4 /www/sellonbarkmall_367/public/wp-includes/class-wp-hook.php(332): WP_Hook->apply_filters(false, Array) #5 /www/sellonbarkmall_367/public/wp-includes/plugin.php(517): WP_Hook->do_action(Array) #6 /www/sellonbarkmall_367/public/wp-includes/user.php(2479): do_action(‘user_register’, 129, Array) #7 /www/sellonbarkmall_367/public/wp-includes/user.php(2747): wp_insert_user(Array) #8

No reply from support team for this ticket - 103328
#2

Hi @barkmall,

Thanks for reaching out.
It will be very difficult to tell without investigating it through the WordPress admin dashboard. I would suggest you please provide login credentials for your site in a secure note to examine it further, including:

– WordPress Site URL & Login URL
– WordPress Admin username/password

To create a secure note, click the key icon underneath any of your posts.

secure-note
secure-note1040×250 15.3 KB

NOTE: I would suggest you check the Mailchimp credentials if that is the reason behind your problem.

Thanks

#3

added into the sucure note

#4

Hello @barkmall,

In order to help you with your concerns, it would be best if you could copy your live site to the staging server and then update the theme. Please have a look at this article to learn more about how to move the live site to the staging server. https://www.wpbeginner.com/wp-tutorials/how-to-create-staging-environment-for-a-wordpress-site/
Please send your staging server login details so that we can check it on our end without breaking your live site. Please send the FTP login details as well.

Thanks

#5

Hi,

I have cloned the live site to staging server. The credential is in the secure note.

#6

Hi @barkmall,

Unfortunately, the credential for the setting server does not work. Can you please check and reshare it again?

Thanks

#7

they are the FTP login.

As the staging server is cloned from production, you may use the backend login i shared to to you in previous chat.

#8

Hi u still here?

#9

Hi, can you please give us a reply?

#10

Hi @barkmall,

A self-reply will push the thread to the bottom of the forum, and that is why you are getting a delayed reply. I have checked your website thoroughly and submitted a few Gravity Forms with test data but didn’t get any issues. Can you please specify the exact page URL where you have the form which is giving the errors?

Thanks

#11

Please go to this form -> https://sell.barkmall.com/apply/

I just also replicated the issue again as below.

image
image1503×524 51.4 KB

#12

Hey Mei Lei,

You must have resolved the issue already because I can already see the page without any errors or issues.

  • See the secure note below

Best Regards.

#13

The issue is about error occured AFTER frontend user submited a gravity. You need to input random data to submit the form first to see the error.

#15

This topic was automatically closed 10 days after the last reply. New replies are no longer allowed.