Tablet: submenu overrides top menu link

Support
#1

Hi, I wonder if you can help me please?

The inline navigation works fine on my desktop and the modal menu works fine on mobile but I’m having a problem with the inline navigation on my tablet. I’m using a Samsung Galaxy S8 which has a resolution of 2560x1600, so this has a larger resolution than some other tablets which are often 1280x800. My tablet is showing the inline navigation, not the modal navigation.

The problem is that as soon as I touch the top navigation page the drop down navigation is also showing but the browser doesn’t take me to the top navigation page. I can only access pages in the sub-menu. The same problem shows on the footer’s inline navigation.

The site is here: https://staging.mikehayles.com/

#2

Hi @KenCope,

Thanks for reaching out.
I have checked your website but didn’t recognize the issue you are facing with the specific device. Can you please create a screen casting video and share it with us to understand what exactly you are seeing? It helps us to recognize the problem and replicate it on our end.

Thanks

#3

Hi, thanks for checking.
Here’s a link to the video:
Screencast video
The video shows me clicking on various top links with Shop and Forum not being accessible whereas the sub menu links are.

#4

And here’s one showing the footer menu:
Footer Screencast

#5

Hey @KenCope,

It is only natural for the Top Link of the Navigation Inline to open the dropdown submenu because there is no hover action or event on a mobile device. You can only tap and tapping will open the dropdown submenu. If, let’s say, there is a way to open the page and not the submenu, the submenu will be of no use. By the way, there is no way to open the page. It’s only available on desktops and no touch laptops because you can hover to open the dropdown submenu and click the menu.

With that said, if what you’re experiencing is a big problem for most of your users, I’d recommend removing the submenu in your Navigation Inline so you can open the page.

Thank you for understanding.

#6

Okay, thanks Christian. I’ll have a rethink.

#7

Hi @KenCope,

You are most welcome.

#8

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