Support is leaving me hanging

I opened up a ticket and support messaged me, I have replied and now support is “gone.”

I need help asap! Here is my support link: https://theme.co/apex/forum/t/cornerstone-issue/12314?u=paulgravette

Just a heads up, support staff generally answer tickets “in order”, based on activity. When you bump your own support post, you fall to the back of the line as it now shows in the system as recently active.

What do you mean when I bump it?

Every time you reply to your own thread.

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