Hello,
Unfortunately, I cannot enable the Superfly Menu. It is installed, activated based on your documentation but the menu just not showing up.
I do not use any cashing plugins.
Did I miss something?
Many thanks in advance for your great support!
Hi Mardas,
Thanks for writing in! First of all, please make sure that you’re fully updated including X theme, Cornerstone plugin and other plugins by following our version information guide here (https://theme.co/apex/forum/t/troubleshooting-version-compatibility/195). If you’re using any older versions, you need to then update your theme and plugins by following our guide (https://theme.co/apex/forum/t/setup-updating-your-themes-and-plugins/62).
If you’re still having issues, could you please try following our general troubleshooting points below and see if you can isolate the issue.
1.Try disabling your 3rd party plugins (except Cornerstone plugin) and see if you’re encountering a plugin conflict. If the issue resolved, then you can activate your plugins one by one to see which plugin causing this issue.
2.If you’re using a child theme, you need to disable your child theme temporarily and activate your parent X theme by head over to Appearance -> Themes section. If the problem resolved when testing, then you need to check your child theme customizations to isolate the issue.
3.You can also activate WP_DEBUG mode on WordPress to see if you’re getting any PHP errors. To do that, please follow this guide (https://codex.wordpress.org/WP_DEBUG) and enable WP_DEBUG mode first. Then when you re-visit your site, you should see any error messages that describes the issue.
Please make sure to clear all caches when testing your issue (https://www.wpbeginner.com/beginners-guide/how-to-clear-your-cache-in-wordpress/).
If you’re still having issues, please provide us with your WordPress login credentials in a secure note to check your issue further.
Let us know how it goes.
Thanks!
Hello,
Many thanks for the info. Strange. I have changed to the X theme; deactivated all plugins; activated Superfly and assigned menu but it doesn’t show up.
Actually, I think I did all the steps you have listed.
I have provided WP login credentials and I hope you can assist further.
Many thanks!
Hi @Osas,
After further investigation, I found out that you have selected to hide the SuperFly menu in the front page and the blog index.
I went ahead and disabled it already. The Superfly menu is displaying now.
Please check your site again.
Many thanks! How stupid on my end!
Have a nice day!
You are most welcome!
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