SUCURI Firewall cloud solution and Themeco "Pro" stuck on loading... (spinning wheel)

Support
#1

Hi everybody…
No problem to report so far (3 years under “Themeco Pro” 2.6.0) everything is perfect ! except that, recently we had to install a protection solution from “Sucuri” with a Firewall / cloud … and now, we can not edit our blog through ThemeCo “PRO” … I think that we will have to whitelisting something, in doubt, I almost whitelisting the root “wp-content” … without success. The editing mode of "PRO"stuck on loading … I contacted “Sucuri”, but would you have any idea on your side?

Thank you

#2

Hi Fred,

Please ask your hosting provider to make sure that the URL and all the sub URLs are white listed. I am not sure how your server works but usually using wild cards such as https://thisisyoursite.com/* or maybe the HTTP version might help.
Hope this helps.

#3

Hello Lely, Thank your for your reply. Yes, changing some right configurations through Sucuri Plugin ("Hardering-> Theme Editor TAB) in WP (and not the “whitelisting” interface) is the solution…
Now I can fully access Theme Pro editor… but I get a “http/https Mismatch” conflict.
Changing URLs (http to https) in WP general Settings do not resolve this problem: all website shutdown!

I had to temporarily disable the SSL … and everything is back to normal.

I think it is the SSL routing method through SUCURI (Forcing HTTPS) that is not the right one, especially if a theme editor like THEMECO X / PRO is active …

Thank you for your support.

FRED

#4

Hey Fred,

Regretfully, we do not have SSL configuration support. Sucuri or third-party providers would need to fix your SSL setup.

Thanks.

#5

This topic was automatically closed 10 days after the last reply. New replies are no longer allowed.