Subfolder license not working anymore?

Support
#1

I used to have subfolders for my clients projects at my development URL (preview.mysite.de/projectname/) and used one license for all new projects. Every clients of mine then bought an own license for their staging URL once the project was finished. Is that no longer working or was it never intended to work like that? To be honest, I can’t afford a fresh license for every project and not every client would like to buy a license in advance. Currently I have five projects at the production stage and one more I just wanted to start when I encountered the license issue.

Best regards.

#2

Hey @mircotripoczky,

We’re sorry that you’re experiencing this issue. There’s currently a problem with our validation system and our development team is looking into it. We can’t guarantee when this will be fixed but just try revalidating later.

Thanks.

#3

Thanks for your reply, but it’s still not working.

#4

We’re very sorry for the inconvenience. Yes, this is still not fixed. Our dev team is still working on it. Please stay tuned.

#6

Hi @mircotripoczky,

Thanks for reaching out about this. I can clarify on what is happening here. Regretfully, moving forward we aren’t supporting the usage of one license at multiple subfolder installations. Each license can only be used to validate a single WordPress installation and a single staging WordPress installation. This is to prevent abuse of the system and people creating several sites on the same domain.

I certainly understand your situation is a bit different because you are only putting licensed sites into production. In this case I would advise the following:

  • When your customer purchases a license, update the staging URL of the new license to the staging site.
  • For development sites that haven’t been licensed yet, update the site URL of your development license whenever you need to do automatic updates. Not all the sites could be validated simultaneously, but you could still workout a way for them to be updated.

While I can’t share more publicly at this time, keep an eye out for new products/services that we are rolling out in the coming days. You might find an alternative that will be better for you long term and solve this issue in a different way.

#7

Thanks for the clarification. I’ll try to figure out something.

So far I have 3 licenses. One I used to use for building websites for my clients on my development server and it was never used for any staged site. The 2nd I use for my own website (production + staging) and the 3rd is actually not in use right now. Luckily every client of mine did purchase an own license once the project went life - around 20 projects so far. Still I often keep the production state at my server for maintenance purpose… testing updates and/or developing new functions / pages before they go live. Here I will ask my clients to put my development server as their production license. That may help.

Some time ago (in 2018 I think) someone in the forum asked about a developer license of X or Pro and you guys said it’s not possible because the theme is sold via envato. Now, that you sell the theme by yourself, may it be an option to consider?

Looking forward to the new products and services you’re going to roll out… also about editing archive templates etc somewhere in the future (I’ve read it in a comment of one of your staff)… I had to use Elementor for a project recently because of not being able to customize simple product, archive, category templates for a woocommerce website just by using Pro… tbh… I felt very restricted by the options (breakpoints, page JS etc) Elementor offers :slight_smile:

Best regards and stay healthy.

#8

You’re always welcome @mircotripoczky!

Here’s our documentation about it:

X is still sold via envato. About PRO, we’re going to be offering an UNLIMITED PRO license. Please watch out for the announcement.

#9

I have a question related to this. I just purchased the $399 Unlimited Pro license for use in my multisite :slight_smile:

I already have X Pro licensed on a site, and am wondering, what is the process by which I validate new sites? Is it per site, or in the network area?

Also, I haven’t checked into X for awhile and am wondering, have you condensed the public and theme support forums into one thing? How is this happening?

#10

Hi Peter,

Validating new sites is the same per site. A Pro Unlimited license allows you to use Pro on an unlimited number of domains. See this article for more details:

https://theme.co/docs/single-vs-unlimited-licenses

On our Forums page, you can still see the following categories:

Themeco_Forum
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#11

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