Stuck at "Working on it" when importing demo content

Support
#1

As the title suggests.

Console says:
Failed to load resource: the server responded with a status of 504 () /wp-admin/admin-ajax.php

Was trying to import “Church”

Update: importing other demo content like “App” actually works, just not what I need.

#2

Hi there,

Thanks for writing in! Could you please try increasing your PHP max execution time on your server and see if that helps. We recommend the value between 120 - 300.

Also check your server error log to see more information. Usually there will be a file called debug.log under your wp-content folder.

Hope that helps.

#3

Thanks for the response!
I cannot change max_execution_time, cause I’m on a shared hosting. I checked.
No debug.log in wp-content

The only stuff I see in the logs elsewhere is this:

[Thu Feb 08 22:57:21.046523 2018] [:warn] [pid 44577] [client 23.233.110.45:52932] Timeout waiting for output from CGI script /home/username/public_html/wp-admin/admin-ajax.php, referer: https://internalfoundation.org/wp-admin/admin.php?page=x-addons-home

repeated multiple times

As a workaround - I want to build something that looks most like “Chuch”. Which stack is it actually based on?

#4

I moved on, building site from scratch, but you guys have a bug. If you want me to show you any logs, I’ll be happy to help.

#5

Hi There,

Sorry to hear that. Church is based on Renew stack.

Try installing the following plugin (https://wordpress.org/plugins/wp-serverinfo/1) and then head over to Dashboard -> WP-Serverinfo and check the following information.

PHP version
PHP Memory Limit
PHP Max Script Execute Time

We do recommend PHP v5.6.32 or higher, memory limit 256 or higher and max script execution time 120 or higher.

Thanks!

#6

PHP v7.0.27
PHP Memory Limit 768.0 MiB
PHP Max Script Execute Time 120s

So that’s ruled out.

#7

Hi there,

Please kindly read the troubleshooting section of this article for more information:

Also, I suggest that you enable the WordPress Debugging mode and install the WP Server Info plugin and go to Dashboard > WP-Server Info to make sure all those information you have mentioned also is detected by WordPress.

Thank you.

#8

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