Stripe Payment Fields not working

Support
#1

The stripe payment fields do not show up properly on the Checkout page.

I tried disabling some plugins still the same.

#2

Hi There @burakace

Thanks for writing in! I have tested your checkout process, but I could not find any noticeable issue (see secure note).

Could you please try clearing your browser cache and re-test this issue again. If you’re still encountering this issue, try testing on different browser and let us know on which browsers you’re having this issue along with a screenshot, so that we can look into your issue further.

Thanks!

#3

I believe you are seeing a cached version, it works on modal mode but does not when in inline mode like it is now, the credit card fields are not even displayed properly. Stripe support said it must be a theme conflict, appreciate your help.

#4

Hi There,

Is this the error that you’re referring to?



This seems to have something to do with your site not running on a secure protocol (https).

Please contact your hosting support on how you can run your site under a secure protocol.

Let us know how it goes,
Cheers!

#5

No, that issue is because the SSL is not active yet. I have attached a screenshot of the issue I am having…

#6

Hi There,

This is a known bug and we’re working on it.

To display the icons visa on checkout page, please add the following CSS under Theme Options > CSS:

.woocommerce-account form .payment_methods label img, 
.woocommerce-checkout form .payment_methods label img {
    display: none;
}

Regards!

#8

That did not make a change, unfortunately. Well can I get some information on it, it needs to be resolved and will not be able to wait.

#9

Hello There,

To display the card images, please update the code into:

.woocommerce-account form .payment_methods label img, 
.woocommerce-checkout form .payment_methods label img {
    width: 160px;
    display: inline-block;
}

Please let us know how it goes.

#10

Hi, that worked thank you.

Now there is another issue, I tried to edit one of the placeholder texts in this file - https://housevouchers.co.uk/wp-admin/plugin-editor.php?file=pw-gift-cards%2Ftemplates%2Fwoocommerce%2Fsingle-product%2Fadd-to-cart%2Fpw-gift-card-before-add-to-cart-quantity.php&plugin=pw-gift-cards%2Fpw-gift-cards.php

and now the /Purchase page is not working even though I reverted my changes.

#11

getting this message on the Purchase page - Parse error: syntax error, unexpected end of file in /home/content/92/12402392/html/wp-content/plugins/pw-gift-cards/templates/woocommerce/single-product/add-to-cart/pw-gift-card-before-add-to-cart-quantity.php on line 97

Even though I replaced this file with original plugin file, still saying there is an error

Also, the website is extremely slow. Checked for plugin conflict and raised memory, still the same

#12

Also noticed that on the /Contact page after cornerstone, and other plugins. The faq’s open as new page rather than opening dropdown information…

#13

Hello There,

This is a PHP error coming from a plugin.

Parse error: syntax error, unexpected end of file in /home/content/92/12402392/html/wp-content/plugins/pw-gift-cards/templates/woocommerce/single-product/add-to-cart/pw-gift-card-before-add-to-cart-quantity.php on line 97

Please deactivate PW Gift Card plugin and this error will disappear.

Please let us know how it goes.

#14

Haha I obviously can’t disable PW Gift Card, that is the plugin that makes that page work! Quality of support has dropped drastically! wish it was like before, I will have to figure it out myself it seems.

#15

Hi @burakace,

Sorry to hear that but we don’t really provide supports for 3rd party plugin especially it’s clear in the error that it’s caused by it. We recommend contacting the plugin author for further questions.

We could only guide you based on the error but we can’t really fix the issues caused by those plugins.

Thanks for understanding.

#16

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