Still having "Your code is valid but looks like it has already been used on another site"

[lijecreative]

Hi,

Same issue that many users got.

Licence enclosed.

[tristup]

Hi @lijecreative,

Thanks for reaching out.
There might be a few different reasons for this issue, I would suggest you troubleshoot the common issues are related to the Product Validation

1. Location Issues
2. Communication Error Messages

Hope this helps.
Thanks

[lijecreative]

It looks like its not a location issue:

and i don’t have communication errors

[tristup]

Hi @lijecreative,

It seems the Location issue as your base location is lilasparme.com/fr rather than lilasparme.com. I went ahead and added the sub-folder into your Themeco account and validate the license successfully.

Thanks

[lijecreative]

Thanks

That’s probably an issue you should solve when using WPML

[marc_a]

HI @lijecreative,

You’re welcome and it’s our pleasure to help you! If you have any other concerns or clarifications regarding our theme features, feel free to open up a new thread.

Thank you.