Thanks for reaching out.
There might be some different reasons behind your reason, I would like to suggest troubleshooting the following common issue to help us to recognize the reason.
1.Theme Related Issue
2.Plugin Conflict
3.Theme Update related issue
4.Child Theme Related issue
5.CSS/JS Customization
6.Disabling Cache
7.Disabling CDN
If you discover that an issue is coming from a custom code or 3rd party plugin, kindly consult with a developer or contact the plugin author. Please note that we do not provide support for custom codes and 3rd party plugins.
I would also request that you activate any of the default themes, like TwentyTwenty, and check if the issue persists or not. If the issue only persists when Pro is activated, please provide login credentials for your site in a secure note to examine it further, including:
– WordPress Site URL & Login URL
– WordPress Admin username/password
To create a secure note, click the key icon underneath any of your posts.
Thanks
i did that but i will need your ip address first to whitelist you into wordpress
Hello @verobeachmarketing,
It is best that you create a staging site because we have several staff working round the clock and that they are in different countries.
Best Regards.
maybe support should use vpn
Hello @verobeachmarketing,
It seems that you have added the custom CSS code for the body I would suggest you please remove this custom CSS code and then recheck it again.
body {
overflow-x: initial !important;
}
Hope it helps
Thanks
i can’t find where this code is located
Hello @verobeachmarketing,
I tried to access your site dashboard but the popup login is not working, please provide the popup login so that we can access the site dashboard login page.
Thanks
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