Still Happening - Google Search Console Stating "Reviews Not Supported"

Support
#1

Hello - I am still having issues with Google stating product reviews are not supported - the below is a copy of my original post where feedback was provided that the issue would be passed along to the development team for review - that was almost 6 months ago now. Any updates here -will this issue be resolved in an update/release?

Greetings - having an issue with supporting reviews on Google. I can see my affected products are passing and the schema seems to be following the rules, but I cannot rid myself of this particular Google Search Console error: Item does not support reviews . Website: southboundque.com - X Theme.

When taking a closer look - Google highlights the following HTML as the issue on one of the affected product pages:

<li id="li-comment-8137" itemprop="review" itemscope itemtype="https://schema.org/Review" class="review byuser comment-author-roman_plachy even thread-even depth-1">
      <div class="x-comment-img"><span class="avatar-wrap cf x-img-thumbnail"><img alt="" src="https://secure.gravatar.com/avatar/6441bec2da83f9ce6d1d0c5818ae403d?s=120&amp;d=mm&amp;r=g" srcset="https://secure.gravatar.com/avatar/6441bec2da83f9ce6d1d0c5818ae403d?s=240&amp;d=mm&amp;r=g 2x" class="avatar avatar-120 photo grav-hashed grav-hijack" height="120" width="120" id="grav-6441bec2da83f9ce6d1d0c5818ae403d-0" /></span> </div>      <article id="comment-8137" class="comment">        
        <header class="x-comment-header">
          <div class="visually-hidden" itemprop="itemReviewed" itemscope itemtype="http://schema.org/Thing"><span itemprop="name">Moo Moo Meat Magic Brisket Rub &amp; Seasoning (8oz)</span></div>          <cite class="x-comment-author" itemprop="author">roman_p</cite><div><a href="https://southboundque.com/product/moo-moo-meat-magic-brisket-rub/#comment-8137" class="x-comment-time"><time itemprop="datePublished" datetime="2019-11-08T17:52:06-05:00">November 8, 2019 at 5:52 PM</time></a></div>                      <div class="star-rating-container">
              <div itemprop="reviewRating" itemscope itemtype="http://schema.org/Rating" class="star-rating" title="Rated 5 out of 5">
                <span style="width:100%"><strong itemprop="ratingValue">5</strong> out of 5</span>
              </div>
            </div>
                  </header>
                <section class="x-comment-content" itemprop="description">
          <p>I&#8217;m not a barbecue rub connoisseur so the coffee seemed like an odd choice at first, but I think it helps maintain the spices/aromatic flavors individually without becoming overpowering.</p>
        </section>
              </article>
    </li>

The following products are affected (only two products w/ reviews so far):


Any help is greatly appreciated!

-Chad-

#2

Hi Chad,

Thanks for reaching out.

This issue has been already fixed in next unreleased version.
Please stay tuned for the next theme versions as the fix will be included with it.

Thanks

#3

This topic was automatically closed 10 days after the last reply. New replies are no longer allowed.