Still Cornerstone is not working

Support
#1

After up date and clearing the cashe, I still do not have cornerstone working?!!!? Your software has been being buggy the whole time I’ve been using it. I’m getting really tired of all the problems when updates happened.

I’m a freelancer that doesn’t have time to wait until something gets fixed. Please make sure it’s fixed the first time. Support is horrible. If this doesn’t get fixed I will want a refund!!

So frustrated!!!

#2

Hi There,

We are extremely sorry that you are facing issue with our product. We always test the product and push for update.
Sometime the issue cause by third party plugins and which doesn’t support with the updated Xtheme.

To help you on your issue can you provide us your logins details so that we can check.

Thanks

#3

Hey,

I have 4 sites all uneditable All plugins de-activated > All server Cache dumped and Cloud flare off NONE are working

Look for yourself if you don’t believe me

#5

When will this be fixed?

#6

I am tired of this software not working. But I think I found the problems.

Essential Grid is a conflict. Can you please fix this?
Slider Revolution is a conflict. Can you please fix this?

#7

Hi @Kleech,

I checked and your cornerstone builder is working properly. But since you mentioned about essential grid and slider, then I checked it and confirmed the issue, and it’s because of internal server error.

jquery.js?ver=1.12.4:4 POST http://www.leechcreative.com/cornerstone-endpoint 500 (Internal Server Error)

I installed Debug Info and saw that your PHP version is old, please update your PHP version at least to 5.6 or greater. If you’re on shared hosting then this will likely to happen too. The more active software, the more resources it will use, even the Slider alone recommend at least 256mb. But that’s just my assumption since your limit is already set to 256mb, I’m not just sure if you’re on shared hosting or not. Because shared hosting will not allow you to change the limit even if you set it yourself.

Please do this so we can find the details of the error :slight_smile:

  1. Login to your site through FTP or File manager and edit wp-config.php
  2. Change this line define('WP_DEBUG', false); to this new lines
define('WP_DEBUG', true);
define('WP_DEBUG_DISPLAY', false);
define('WP_DEBUG_LOG', true);

Save it.

  1. Load the cornerstone builder again, but this time make sure the slider and grid are active (this is not about fixing the issue yet, but just getting the information). Do this 3rd step at least two times to make sure the error is triggered.

  2. Through your FTP or File Manager, download the file /wp-content/debug.log and provide it in a secure note (you may use file hosting for the debug.log and just provide the download URL).

We’ll see what’s the actual error :slight_smile:

@outer_net, please start a new thread and provide your site’s URL and admin login credentials in a secure note. I need to gather information first, there are many contributing factors so it’s too early to say that it’s due to updates :slight_smile:

Thanks.

#8

The PHP has been up graded.
I have more than 256mb now

I was not able to do this…I do not have wp-config.php.

  1. Login to your site through FTP or File manager and edit wp-config.php
  2. Change this line define(‘WP_DEBUG’, false); to this new lines
    define(‘WP_DEBUG’, true);
    define(‘WP_DEBUG_DISPLAY’, false);
    define(‘WP_DEBUG_LOG’, true);
#9

I am still getting saving errors, Essential Grid & Slider Revolution is not working.

I get this theme because i am not good at programming.This is supposed to be an easy drag-and-drop software.

#10

Hi,

In that case, would you mind providing us with login credentials so we can take a closer look? Please provide following information:

Set it as Secure Note

  • Link to your site
  • WordPress Admin username / password
  • FTP credentials

All the best!

#11

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