Sticky Mobile Scroll

Support
#1

Hi there,

My website is https://thelanguagesherpa.com/

I have noticed that when you go on any of its pages on a mobile (but not on a laptop or tablet) the scrolling becomes ‘sticky’. What I mean by this is that you can’t scroll down the page without great effort - so only after trying to drag it down about ten times or so it will eventually begin to scroll down. This of course means that a lot of my visitors will get frustrated and leave the website.

Do you know what I can do to stop this?

Thanks!
LS

#2

Hi @riugn557,

Thank you for writing in, Although I can’t replicate the issue on my end and I can scroll down to your page on mobile easily. I think your issue is caused by any of your header and footer bars, I see that you’re using a fixed height and huge negative margins on your bars and containers.

Please provide us a screencast showing the issue, and then provide us login credentials in a secure note so we can attempt to resolve it.

Cheers!

#3

Hi Friech,

I have created a screencast of the problem. It is the most recent media item in the ‘media’ -> ‘library’ area within wordpress. You can see it when you login (credentials provided securely below).

Thanks,
LS

#4

Hello @riugn557,

I have checked your site on my phone and I do not have any issues scrolling the page.

Please clear your phone browser cache or use private browsing mode and test your site again.

#5

Hi RueNel,

I have cleared my phone browser and am still having the issue. I have also tried with other iPhones and android mobile devices and scrolling is still sticky.

LS

#6

Hey LS,

Please set the height of all your Footer Bars to auto.

Hope that helps.

Mobile page scrolling issues
#7

Hi Christian,

That’s fixed it, thank you so much!

LS

#8

On behalf of my colleague, you’re welcome.

#9

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