Starting Cornerstone brings me to the vanilla editor

Support
#1

Hi there,

here is what is happening:
I click on “edit with Conerstone”, a second passes and I am right back in the text editor like I never did anything. I have tried this in both Chrome and Firefox. I have cleared my browser cache and tried different users.

What can I do? Downgrade? Reinstall everything?

I’d be thankful for help. :slight_smile:

#2

Hello There,

Thanks for writing in! Could you please update to the latest versions?
Our latest versions are:

  • Pro theme 1.2.3
  • X theme 5.2.2
  • Cornerstone 2.1.3

This latest release contains fixes for several issues so be sure to check out the changelog (http://theme.co/changelog/). After doing the updates, always remember to clear all caches (if you are using WP Rocket, WP SuperCache or W3 Total Cache) when updating so that the code from the latest release is always in use. This will help you to avoid any potential errors.
​
​To assist you better with this issue, would you mind providing us the url of your site with login credentials so we can take a closer look? This is to ensure that we can provide you with a tailored answer to your situation. Once you have provided us with your URL, we will be happy to assist you with everything.

To do this, you can create a secure note with the following info:
– Link to your site
– WordPress Admin username / password

Please let us know how it goes.

#3

Hi there,

thank you for the response. I am updated. And I cleared the cache via “Hyper Cache”. Still no change. Trying Super Cache now.
I read somewhere that there should be an update coming. I think I’ll just wait on that. No offense, but I don’t feel comfortable with giving out the password etc.

Thanks!

#4

No worries.

You can check our changelog to keep track of the update.

Thank you.

#5

Hi there,

I just updated, cleared cache and all that jazz. I still have the same problem.
Do you think it would do something if I just deactivated the theme and reactivated it or something like that?

All the best!

#6

Hello There,

Thanks for updating in! You may deactivate and re activate the theme again. If still nothing is working, please make sure that you are up to date. Since we do not the url of your site, we do not have any clue of what is going on. All we can do is a hit and miss troubleshooting as of the moment.

Best Regards.

#7

dragonseateverything.com is the website. I’ll try deactivating the theme and so and then report back.

Thank you though!

#8

Hi There,

Let us know if you need further assistance regarding this matter.

Thank you

#9

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