Staging site not accepting license

[odsadmin]

I’m trying to add my license from https://theme.co/account/dashboard, but I’m getting the following error.

This looks like a brand new purchase code that hasn’t been added to a Themeco account yet. Login to your existing account or register a new one to continue.

They’re not new. I have two keys, and they were registered on Purchased: April 27, 2017 and Purchased: August 18, 2022.

[ruenel]

Hello Heather,

Thanks for writing in! Please make sure that you are not experiencing the location issues. You might want to check this documentation out:

• https://theme.co/docs/problems-with-product-validation

Meanwhile, please provide us access to your staging site and the license code that you are trying to validate so that we can investigate your issue. You can create a secure note in your next reply with the following info:
– Link to your site
– WP login URL
– WP username
– WP password
– WP Administrator Role
– Confirmation that we can access and make changes to your site

To know how to create a secure note, please check this out: How The Forum Works

Best Regards.