Social Share icons disappeared again

[ohiocannabis]

I haven’t installed any new plugins lately and but my social share icons disappeared again.

I see “Show Sharing Buttons” ticked in the posts too, but they are gone.

What is the fix and why does this keep happening?

Vote Bill O’Neill for Ohio Governor today! | OhioCannabis.com

[nabeel]

Hi there,

Thanks for writing in! This could be just the cache issue as I see your content is being served by the endurance cache, please clear the cache first and try turning off your endurance cache in Admin > Settings > General

Let us know if the issue remains!

[ohiocannabis]

I set the Endurance cache to off - is there a place to manually clear the cache then too or will switching it off auto-clear it?

After switching off Endurance it didn’t seem to affect anything.

Should I turn it back on to Normal or just leave it off?

Next option?

I think I might just install a 3rd party social share - I don’t know why the stock one is having so much issues, but this is a feature I use constantly to share my content, so having continued down time like this is just unacceptable.

[nico]

Hi @ohiocannabis,

I am not sure how to clear cache or to purge your cache in your Endurance plugin however I am sure that there is function to clear in the plugin.

Yes, you could use other 3rd party social share however I could not suggest or recommend other plugins due to our policies.

Thank you so much for understanding.

[ohiocannabis]

I don’t have any plugins called Endurance that I can see?

I was just adjusting the Endurance Cache that @Nabeel told me to

I would prefer to use the social share that comes with Pro, but it doesn’t seem to be working very well. In fact I’ve spent a lot of time on multiple occasions just to get something as simple as social share to work.

I’m going to add login credentials so you guys can see if you can find the problem.

[ruenel]

Hello There,

The given user credentials is not working for us. It seems that the password is invalid.

Meanwhile, if you have Endurance page cache, it can be disabled in Settings > General.

Hope this helps. Kindly let us know.

[ohiocannabis]

Ok sorry about that I must not have saved it, I have attached a new password and have verified it’s working.

I have also disabled the Endurance Page cache, however I don’t know what it is or where it came from - I didn’t install it.

[ruenel]

Hello There,

I have logged in and check your site. Is Social Share icon being displayed by a plugin? I’ve checked your plugin page and there seems to be no plugin related to social sharing. It could be that the plugin was accidentally removed. I also check your child theme’s functions.php file and it is empty. It should have at least a code like this:

<?php

// =============================================================================
// FUNCTIONS.PHP
// -----------------------------------------------------------------------------
// Overwrite or add your own custom functions to X Pro in this file.
// =============================================================================

// =============================================================================
// TABLE OF CONTENTS
// -----------------------------------------------------------------------------
//   01. Enqueue Parent Stylesheet
//   02. Additional Functions
// =============================================================================

// Enqueue Parent Stylesheet
// =============================================================================

add_filter( 'x_enqueue_parent_stylesheet', '__return_true' );



// Additional Functions
// =============================================================================

You have accidentally change the contents of this files including your customizations for the social share icons which is why you are having this issue.

Please confirm. Thanks.