Social Media Icon Not showing

GenP · September 1, 2020, 4:31pm

Hi there,
I activated my footer yesterday and it was fine but today the social media icons in the footer are without icons.

I’m referring to chinchintalu.com

Kindly advise.
thanks

matt · September 1, 2020, 4:41pm

Hi @GenP,

As I have asked on your other threads, can you please confirm where this site is licensed? It does not appear in the licensed sites under your account. Please note that we can only provide product support for sites that have a validated license.

GenP · September 2, 2020, 9:37am

Hi Matt,
I switched hosting and my entire site got deleted. I used the same validation code. Do you have to purchase another code for the same site?
I’ll add my login details

matt · September 2, 2020, 12:15pm

Hi @GenP,

I’m not sure which site you are referring to that was deleted, but you have two licences in your account, and both have sites assigned to them that are live. You cannot use a single license to validate multiple sites, so if you wish to have a third site validated (and thus, receive support for it), you will need to purchase an additional license and then add it to your account.

Hope this clarifies things.

GenP · September 6, 2020, 7:03am

Hello Matt,
I added chinchintalu.com on my product license section. Could you please get back to me on the above?
Thank you

christian · September 6, 2020, 12:50pm

Hey @GenP,

Thank you for assigning your site to your license.

I checked your site and Cornerstone is not up to date. Please ensure that everything is up to date according to our version compatibility list at https://theme.co/docs/version-compatibility. Please follow the best practices when updating your theme and plugins. See https://theme.co/docs/how-to-update for more details.

Version incompatibility is one of the common causes of issues so if you encounter issues next time, please perform the troubleshooting steps listed in our Common Issues article here https://theme.co/docs/common-issues

Hope that helps.