Snippet Plugin

Support
#1

Hi,

I am having trouble with Pro’s Snippet plugin. Under the Organization tab, there is a section called Additional Information. I am trying to follow the examples used in the text, but keep getting 403 errors when trying to save. A screenshot is attached to show this section which caused the 403.

I have several different sectors I operate in, so am trying to add these to the schema types. Am I doing something wrong?

Thanks,
Christopher

#2

Hey There,
​
You have inserted the correct urls. ​To assist you better with this issue, would you mind providing us the url of your site with login credentials so we can take a closer look? This is to ensure that we can provide you with a tailored answer to your situation.

To do this, you can create a secure note with the following info:
– Link to your site
– WordPress Admin username / password
​
Thank you.

#3

Thanks. I have left the credentials in a secure note.

#4

Hi @cdnwhite,

Thanks for posting in.

Looks like one of the URL or sets of URLs are being blocked by your host security. The save request doesn’t even reach your site, the 403 page is your host’s page.

I recommend contacting your hosting provider about this issue and provide the information on how to reproduce it. They may able to find out what’s happening. I saved the same URLs on my installation without any issue.

Thanks!

#5

Thanks. I have contacted my host’s support and hopefully they will be able to help. If the reply is useful I will put it up on here.

#6

Let us know how it goes.

Cheers!

#7

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