Snippet Errors for Comments

[mindihirsch]

I noticed that Google Search Console has tagged comments on my sites with the following errors: Missing Field “Item Reviewed”, Missing Reviewed Item Name, Item Does Not Support Reviews and Multiple Reviews Without Aggregate Rating Object. They added 3,000+ error tags on February 3, 2020.

My host checked the theme code around the comments and advised that it is adding Schema/Reviews https://prnt.sc/re5w52 whereas it should actually be Schema/Comments.

Is there an update or suggested fix for this?

[lely]

Hi @mindihirsch,

Yes, there is an update available. Could you please update to the latest versions?
Our latest versions are:
- WordPress core 5.3.2
- X theme 7.2.2
- Cornerstone 4.2.2
- Snippet 2.1.1

This latest release contains fixes for several issues so be sure to check out the changelog (http://theme.co/changelog/ ).

After doing the updates, always remember to clear all caches (if you are using WP Rocket, WP SuperCache or W3 Total Cache) when updating so that the code from the latest release is always in use. This will help you to avoid any potential errors.

Please let us know how it goes.

[mindihirsch]

Thanks for the suggestion.

I updated the theme and cleared caches, but when testing the URLs the issues are still there.

What do you recommend to fix the problem?

[friech]

Hi @mindihirsch,

Was that a post’s comment? That should be itemtype="https://schema.org/Comment" out of the box.

• 
  
  
  

Maybe you have a 3rd party plugin that is overriding that, please do testing for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

Cheers!

[mindihirsch]

Thanks for the info.

We tried deactivating all plugins in a staging site and the problem remained. We then added the Snippet extension to the live site to see if that would solve the problem. It did not.

Can you look into the problem since my host and I aren’t able to figure out the issue with the theme. My host can create a new user and provide sFTP access to the staging site in case you need it.

I look forward to your reply.

[friech]

Hi @mindihirsch,

If it’s not a plugin, then maybe it’s a customization you made on the child theme, you can quickly test this by switching to parent theme and see if that resolves the issue. If it does then we know it’s in the child theme. We can help (with wp-admin and s/FTP) to look for the customization that is causing the issue, but we can not provide support for modifying it as we can not provide support for 3rd party scripts.

Thanks,