Slider Revolution won't load on pages

[nics99]

Hello, slider revolution won’t load on pages, thank you for your help

ex:
http://www.cider-yale.org/site/caseofthemonth/2020-2/november/

[tristup]

Hi Andres,

Thanks for reaching out.
After investigating the given URL, we found the issue. To check this issue thoroughly we need to log into your website, unfortunately, the given credentials do not work.
Can you please check can resend the credentials once again?

Thanks

[nics99]

Hi! thanks!, I’ve made the correction to the credentials.

Thank you in advance

AV

[tristup]

Hi Andres,

This could be due to the width and height issue of the Slider Revolution. To get rid of this issue, please add the following custom CSS code into the Theme Options > CSS.

#rev_slider_5_1_wrapper
{
    width:100%;
    height:100%;
}

Remember that the above code will work if copied as it is and don’t conflict with any existing style.
Please note that the code provided serves only as a guide to help you get started custom coding on your own if there’s no option offered in our theme or the products we bundle.
We do not provide support for custom codes that means we can’t fix it in case it conflicts with something on your site nor will we enhance it.

Thanks

[nics99]

That didn’t work, and your answer is very rude. Learn from @ruenel how to be nice.

For the people with the same problem just deactivate the flexbox layout.

Thanks

[tristup]

Hi Andres,

Really sorry for that it hurts, regretfully we need to follow support policy and the words are just the statutory disclaimer that we can’t provide the support to custom codes.

Regarding the solution, that I have given after testing at your given URL and it works perfectly, but strongly encourage if the solution comes through predefined options or settings.

It’s really great that you are able to find the solution.

Thanks