Hi Support,
Please can you help? Slider revolution is crashing my site. I have uninstalled and re-installed with the same result “Record not found” or “Fatal Error” messages. I am at a loss what to do. Thank you.
Hi There,
Go to Wp Admin > Pages > Edit the page where you are getting the error.
On Wp classic backend editor, scroll down, and deactivate slider above and below masthead.
Save it
Install Revolution Slider again.
Let us know how it goes
Hi Joao,
I have tried the above and I am sorry to say the problem persists. Error message as follows "Fatal error: Allowed memory size of 67108864 bytes exhausted (tried to allocate 786432 bytes) in /home/**********/public_html/********/wp-content/plugins/revslider/includes/googlefonts.php on line 2060. Please note, I have added the asterisks to the URL.
Slider Revolution System Requirements are all showing green. The only issue is I noticed is that ThemePunch are on version 5.4.6. Theme X bundled versions is 5.4.5.2. One other thing, this of course could be coincidence, but the error seems to coincide with the Cornerstone update 2.1.0.
Many thanks in anticipation of your help.
Hello again Joao / Support
Some good news. I have just added a new slide and everything is now working! Could it have been a cached message I was seeing? Anyhow, looks like your method worked. Please consider this ticket complete. Thanks again.
Hi There,
Your error Allowed memory size exhausted means you’re running out of server ram. You may try contacting your hosting provider for more information as they have access to your error logs.
Thanks!
Thanks. All is working now thank you. I have also increased memory allocation as well.
Glad you were able to resolve it 