Hello Themeco, I just took over this website here: https://tequilagrandiamante.com/. When I first got the website a few months ago, everything was working fine and looked great. But about a few weeks ago, the Slider Revolution at the top of the homepage doesn’t seem to be working quite right anymore for some reason. The text shows up properly but there is supposed to be an image that slides in the background. I bought the theme X and Pro to do updates to the themes and plugins thinking that would solve the problem. But after everything got updated, it still shows up the same. Would you mind taking a look and letting me know if there is a way I can fix it? Also, if you need login credentials, I can make them for you, but please let me know how I can send that privately. Thank you!
Hello @WilliamForDreamAgency,
Thanks for writing in!
Does the issue happen after the updates? You might want to check this out:
And if ever, it did happen already before the update, kindly check out this doc:
Best Regards.
Hello Ruenel, thank you for the information. I tried to do what I could from both lists and it seems like the issue is still there. Would you mind taking a look at the problem yourself? I provided login credentials to the website. Basically, it just has to show a background image in the top slider in Slider Revolution on the homepage. The text shows up but the image doesn’t show up for some reason. Also, when I went to look at Cornerstone, it doesn’t seem like I am able to activate that plugin. Do you know why that might be as well? It seems like there are a couple strange things going on with this website. Any help that you can provide with this would be greatly appreciated. Thank you!
Hi William,
I have checked the Slider from the WordPress admin dashboard, and the Preview and front are the same. It seems some of the images are missing due to the URL replacement. Can you please re-assign those images to the slider and check once again?
Hope it helps.
Thanks
Hi Tristup, thank you for the help. Could you tell me where to replace the URL image and what the URL was? I can’t see which image it was. Also, I am not that familiar with Slider Revolution. Could you tell me where to put the image? I apologize for my stupid questions, but after this, I should be good to go. Thank you for all the help!!
Hi William,
It will be very difficult to help you without knowing how the original slider looks before. Still, I would suggest you check the Browser Console, where you can find the missing images. I would suggest you add those images back to Revolution Slider and check.
Thanks
Hi Tristup, thank you that helps. I looked in console and it looks like the 2 images that are missing are tequiladiamante.com/wp-content/uploads/2020/04/bottle.png and tequiladiamante.com/wp-content/uploads/2020/04/glow2.png. When I took over the site, I switched the domain from tequiladiamante to tequilagrandiamante. So I think I can fix this issue, but could you tell me where I go to fix this URL? Do I do it somewhere in Slider Revolution? If so, could you tell me where to do that? Or do I do this somewhere in the File Manager? If you could point me in the right direction, I think I can resolve this. Thank you!
Hi William,
The image URL will be changed automatically if you add the image in the Slider again.
Hope it helps.
Thanks
That works, thank you!!!
You are most welcome.
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