Slider Revolution not working after migration of site

[windhover4]

I migrated https://amerthai.com to a new server at wpengine.com and the Revolution Slider still has the images and original settings but the Slider images (Hero Header) do not appear, even though the overlay titles do work.

Credentials attached. Could you please take a look and advise?

[prakash_s]

Hello @windhover4,

Thanks for writing to us.

I checked your site it seems that the slider is not loading the image just because the site URLs are not fully replaced. Please find the screenshot in the secure note. I would suggest you manually set the images into the slider or you can have a look at this article to learn more about how to search and replace the slider URLs.

Replace Old URL with New URL in Revolution Slider - Update Image URL

Thanks

[windhover4]

I have attempted to reload these images into the Media Library of the site, and resaving in Revolution Slider, but they don’t show online at https://amerthai.com. Please take another look and let me know what I am doing wrong. Thanks for your help.

[prakash_s]

Hello @windhover4,

I checked your page content it seems that you have set the slider as “home1”, I went ahead and checked your “home1” slider and it seems that there is no image set.

Please have a look at the screenshot in the secure note.

Thanks

[windhover4]

Could you please help me activate the five slides that are showing in home-1

[ruenel]

Hello @windhover4,

Your Slider is loading an old image URL. Please edit your slider and reassign the images.

See the secure note.

Click each of the slides, go to the Side Options and reselect the images.

Best Regards.

[windhover4]

This site was migrated to the present WPengine host and I understand that Revolution is trying to load the prior URL for the image. However, I reloaded each of the images to the media library which has a new host URL. I then did as you have suggested and clicked the Media Library as the source and saved it. I am becoming very discouraged with this theme and beginning to feel that without the support that I originally received almost 5 years ago now (and seven Single Licenses later) I need to find another theme provider. You could fix this with a couple of clicks but you and those before you in this chain that has become much too long are apparently getting a kick out of playing grade school teacher. I have just migrated seven-eight sights away from my old host because of this kind of hands-off support. If I have to transfer my sites to another theme you will not hear the last of it on this “support” platform. Your turn to vent. I am finished.

[ruenel]

Hello @windhover4,

Please also take into account that you are using the WP Rocket plugin and the Cloudflare services. You will need to ALWAYS clear the plugin cache and your site cache in Cloudflare after every site changes you make in your site. Even if you have switch servers, your use CloudFlare DNS and it caches your site which is why it is important to also take into account the caching issues which could be the reason why your images are not showing.

Hope this helps.

[windhover4]

I cleared the cache for WProcket and Cloudflare and my Chrome browser, but the Revolution images still do not show. Please check.

[christian]

Hey @windhover4,

I did what Ruenel suggested and it works (see screencast in the secure note). Maybe you’re not doing what he suggested correctly. Please detail your whole process or provide a screencast so we could see what’s missing.

Note that the slider in your home page is home1. You might also be editing a different slider.

Thanks.