Slider Revolution Not Installing & Under Construction & White Label Are Listed Under 'Settings'!

core365 · December 22, 2017, 2:39pm

Hi, I’m just setting up a new website and have X Theme on many other sites without having problems installing their own plugins. But this time, for some reason, Slider Revolution isn’t installing and keeps coming up with an error message ‘Error Encountered. Details’. When I click on ‘Details’ it then says ‘Destination folder already exists’ but when I click on ‘Plugins’ it isn’t in there and hasn’t been installed.

Something else a bit weird, is that I’ve installed ‘Under Construction’ and ‘White Label’ plugins and they’re usually accessed via hovering over ‘X’ in admin, but these for some reason are listed under ‘Settings’ and I can’t get to them any other way!

I have no idea what’s going on, but it’s all rather strange!

I’ll put the various details in a secure note.

Thanks!

mldarshana · December 22, 2017, 3:33pm

Hi There,

Upon testing this issue further, I see the following error when installing Slider Revolution.

504 Gateway Time-out nginx

Please contact your hosting provider to resolve this, as they have access to your error logs. Also you can read more about this issue here (https://www.lifewire.com/504-gateway-timeout-error-explained-2622941).

Thanks!

core365 · December 22, 2017, 3:37pm

Ok, thanks! Does that explain why the ‘Under Construction’ and ‘White Label’ plugins aren’t in the usual place too?

Thanks

rad · December 22, 2017, 4:37pm

Hi there,

I installed both plugins (took time and slow) and it displays under X menu instead of settings section. Would you mind clarifying that issue? Like screenshots.

Thanks!

core365 · December 22, 2017, 4:53pm

That’s weird, it’s now moved since you did that to where it usually is! I’m still having problems with Slider Revolution though. I’ve tried again and still get the error message ‘Error Encountered. Details’. When I click on ‘Details’ it then says ‘Destination folder already exists’ but when I click on ‘Plugins’ it isn’t in there and hasn’t been installed. I’ve uploaded screen grabs for you to see.

Thanks!