Slider Revolution non responsive

Support
#1

Hi there,

I’ve tried everything I can think of, so I thought I’d ask here.

I can add slides and delete them, but I can’t edit anything. I can’t select layers or change text etc. It just shows the menu items as greyed out and I’m getting a few errors (jQuery etc) when I inspect it in chrome.

To resolve it, I’ve tried clearing cache, deactivating all other plugins (no conflicts). I’ve re-installed the plugin etc but it’s no use.

Any ideas?

Max

#2

Hi There,

http://www.ireloca.com/ does not work.

Please confirm if it is working on your end.

Thanks

#3

Hi,

I confirm it was down on my side as well. Error 500 so, I renamed a few plugins, figured out it’s exactly Slider Revolution that was causing trouble so deleted it. Back up now, but no Slider Revolution installed.

Max

#4

Hi There,

Revolution Slider should not cause the issue.

Please provide your FTP credentials so we can take a closer look.

Thanks

#5

Sure

Any help would be appreciated.

#6

Upon checking your website even with Rev Slider uninstalled the error still persisted.

I have deactivated all your plugins and installed Rev Slider and everything seems to work.

Seems like the conflict is being generate by another of your plugins.

Please turn on, one at the time and test it until you find the conflicting plugins so you can remove it.

My 5 cents is that one of your cache or optmization plugins might be causing the issue.

Let us know hot it goes.

Thanks

#7

Hi, Thanks for checking.

Even with all the plugins deactivated I still can’t edit slider revolution slides or select any layers. Can you? It would be weird if it was only my end since I’ve tried multiple browsers and even a different OS.

Max

#8

Hi There,

Seems like the issue is being caused by your Child Theme.

Please download a fresh version of Pro Child Theme from your Apex Dashboard and activate and test it again.

I left now your parent theme active and Rev Slider Layers are working without errors.

Hope it helps

#9

That seems to have do the trick!

If anything else happens, I’ll come back to you, but atm all seems to be well again.

Cheers.

Max

#10

Thanks Max!

#11

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