Slider revolution homepage

Support
#1

Hello, we have put two sliders on our homepage. The problem is that it is no longer displayed. I deactivated all the plugins and changed the theme and that didn’t allow me to determine the problem.
At first I thought it was due to the effects added on some elements but when I deactivated them, it didn’t change anything. It is also important to know that I only noticed this problem on the home page.
You can see this page (https://www.baiedesomme3vallees.fr/test-2/) which displays the sliders in question and the home page (https://www.baiedesomme3vallees.fr/) which no longer displays them.
Would you have an idea?
Kind regards

#2

So we tried something else. A colleague updated the Slider Revolution plugin this morning and it seems that the problem is there. When a page has one slider = no problem but if we add a second one then the sliders crash.
If you have a solution, I’m interested, if not I’ll go directly to the plugin maintainers.

Thanks to you in advance and good luck!

#3

Hi Smith,

Thanks for reaching out.
I have created and tested a similar setup in my local environment and unable to replicate the issue you are describing. Can you please provide any screenshot marked with the issue or any video that helps us to recognize the problem?

Thanks

#4

Hello, I’ll do this as soon as possible. Thanks to you

#5

Hi Smith,

Please let us know by posting the screenshot or video here.

Thanks

#6

Here’s the video that shows my problem, I’ll make you a secure note if you ever want to see the problem for yourself. Just know that I have to put back the previous version of the plugin because the site is online and must be visible to all. If you need to update the plugin to see the problem, please let me know.

VIDEO

#7

Hello Smith,

I checked your “Home page” and the “Test page” it seems that on both pages the slider is working fine at my end. Please have a look at the given screenshot in the secure note. I would suggest you clear your browser cache and then check it again. Please let us know if the issue still persists at your end.

Thanks

#8

Hello, indeed it was the cache but also an addon of revolution slider which was not reported as needing to be updated. I thank you for your patience and wish you a good day.

#9

Hi Smith,

Glad you sorted things, please also note that the latest supported version of Revolution Slider is 6.4.11.

You can refer version compatibility here.

Cheers!

#10

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