Slider Revolution and Latin Extended Fonts in IE

Support
#1

Hi,

we have problem with the Slider Revolution fonts in IE11 - it does not display latin extended characters such as ‘š’ in the desired font, the rest of the text is ok. IE is the only browser with this problem.

What can we do to solve this issue?

Thanks!

#2

Hey @nezzazvoni,

Please give us the URL of the page having this issue. I checked one of your sites (secure note) with a similar character and it doesn’t happen in IE though. Would you mind comparing the setup?

Thanks.

#3

Hi,

you are right! We don¨t know, why is this happening… See login details attached below.

PS: this is not the actual site, just older copy, but the revolution slider should be the same.

#4

Hey @nezzazvoni,

Please give us access for this:

Would you also mind giving us access to the site I posted in the secure note previously so we have a reference?

Thanks.

#5

Sure thing.

#6

Hey @nezzazvoni,

This looks specific to the Montserrat font. It doesn’t work in IE. Regretfully, the solution to this would be to change to other Sans Serif fonts. The site that is working is using the Hind font.

Thanks.

#7

Hi,

we tried to change the font to PT Sans (which is far less desirable option) but the problem remains. What can we do next?

Thanks.

#8

Hey @nezzazvoni,

I see that it persists even using Hind. I’ll continue checking.

Please stay tuned.

Thanks.

#9

UPDATE:

I’ve replicated this in my test site so this looks like a bug in Slider Revolution. It has to do with how they call Google Fonts. For instance, they call Montserrat like this http://fonts.googleapis.com/css?family=Montserrat:700%2C500. That does not load completely in IE.

When I logged in to your site again, the font that was used is still Montserrat. I switched to PT Sans and it worked. But, it only worked because PT Sans was added by Cornerstone because you’re using it in a page.

If you wish to use Montserrat in Slider Revolution, you currently need to set it up in the Font Manager and use it for a text in the page so that it will be loaded. Cornerstone calls Google Fonts like this: https://fonts.googleapis.com/css?family=Raleway:300,300i,700,700i,200|Montserrat:300,400,700,700i&subset=latin,latin-ext. It’s complete unlike Slider Revolution.

I’ll post this in our issue tracker so that this will be reported to ThemePunch.

Thanks for reporting.

#11

Thank you very much!! Problem solved!

#12

We are delighted to assist you with this.

Cheers!

#13

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