Slider & Modal Not Properly Loading

Support
#1

Hi,

I have a carousel slider and a modal on a page, which invariably are very slow to load - approx. 1 minute before they display as intended. Until that point, the modal button is not clickable and the slider starts, but does not rotate.

At first I thought it may be to do with an embedded iFrame elsewhere on the page, but even after removing the iFrame, the slider and modal behaved the same.

The modal is a Component and is present in several places on the page, as well as in the header. The slider uses dynamic content drawing in data from a CPT.

2025-05-27_15-50-30
2025-05-27_15-50-301863×848 322 KB

Please see the Secure Note.

Thanks,
Christopher

#2

Hello @whitemedia,

Thanks for writing to us.

I checked your site, it seems that the modal is working fine on my end. It might be an issue of browser cache. I would suggest you please clear your browser cache and recheck it. I have tested it on the Google Chrome browser version 137.0.7151.41. If the issue still persists, please let us know the browser and its version.

Thanks

#3

Hello @prakash_s,

Thanks for the reply. I am still getting the issue on all browsers. Even clearing all cache and browsing history and updating to Chrome 137.0.7151.56 has not resolved the problem. I have also clearer Cornerstone’s cache.

Please see Secure Note.

Thanks,
Christopher