Slider disappeared after X theme update

Support
#1

Good morning,

I recently updated Theme X. The main sliders of the website (Home, About, Capabilities, Buzz) no longer have the background photos. The slider background is currently blank. The pages load with the correct orange background on the slider than disappears to a white screen. I was hoping that can be fixed. Could someone take a look at my website and assist in correcting.

Thank you,

David

#2

Hi David,

I can see the issue. Please try this:

  1. In the Slider Settings -> Troubleshooting set option: Put JS Includes To Body option to true.
  2. Find the double jquery.js include and remove it.

Clear cache after and then check again.

Hope this helps.

#3

Thank you.

I have set the JS Includes TO Body options to true.

How do I find the double jquery.js include and remove it?

Thanks

#4

Hey David,

Our products do not include the jQuery library so it’s most probably coming from a third-party plugin or a custom function you’ve added to your site.

You could try testing for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

If you’re using a child theme, a quick way to test if the issue is coming from a child theme custom code is to switch to the parent theme temporarily.

If none of those fixes the issue, you’d need to consult with a third-party developer to investigate where the extra jQuery is coming from.

Hope that helps.

#5

This has been resolved!

Thanks

#6

You’re welcome. Glad it’s fixed now.

#7

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