Hi,
I’ve been having issues with my headers not displaying properly ever since using PRO. To eliminate SitGround as a cause, I contacted SiteGround following your guidance listed here https://theme.co/apex/forum/t/troubleshooting-pro-known-issues/203 and they responded with the following message:
We cannot disable all mod security rules for certain applications, but we can disable individual mod security rules when we determine the rule ID that is being triggered.
In order to proceed with that, could you please provide step-by-step instructions our support can follow to replicate the issue you are running into? These would include what page to go to, what to click or select, etc. up until the error occurs. We would also need the login URL, username, and password for the respective applications this occurs in.
As PRO is used on every page & you’ve stated this to be a known issue how should I respond?
Best,