Hello for some reason after we update cornerstone, our last set of changes are all reverted back to how it was before.
For example we have a page that we deleted a sentence, but when you update cornerstone it reappears again.
There is no cache on the site… I have cloned the site and added the login for you to test in the secure note
Hi Stigan,
Thanks for reaching out!
Do you have a backup before you updated your website? In that way, we can compare the data because this issue is unique. I suggest that you create another staging area where we compare updated and not updated files.
Let us know how it goes.
Thank you.
Hello I left cornerstone not updated so you can test… is that what you mean. Or a backup with the update before Wordpress, and Xtheme?
Hello @Stigan,
Testing the X theme 8.2.3 with an outdated Cornerstone plugin will not resolve any issue because the X theme 8.2.3 only supports the latest Cornerstone which is version 5.x.x. It is best you update everything to the latest.
After you updates, please install WP Optimize plugin and run the optimizations so that old pages, post meta and other unwanted database entries will be cleaned out.
Kindly let us know how it goes.
Hello Rue, thanks for the help, but unfortunately that did not work
I’ve restored an even older version with last version of WP and Pro so you can test, please let me know if you need anything else.
Here is the screenshot of the optimizations that were done before the restore
Hello @Stigan,
I have edited the page URL mentioned in your original post. I could not replicate any issue at all.
The change I made is displaying on the front end.
Please check the page now.
This is not the area I am talking about, Im talking about the below area… it now says
“Our Online Booking system will be temporarily unavailable until our inconvenienced guests have been accommodated. We will be posting updates on our social media pages as to when this system will be reactivated. Thank you for your understanding!”
Which looks like you updated, as before the update it says :
" Check out Our Team page for more information on each of our talented stylists. Each Stylist’s Level is based on the demand on their time. Each level has its own pricing. Visit our Hair Services page for more detailed pricing information."
Im restoring the backup again so you can see
Hi Stigan,
For some reason, the credential you posted above is not an administrator, please update it so that we can check the backend.
Thank you.
Hello Marc, sorry about that, it has been updated now
Hello Stigan,
The given credentials are not working. The username is incorrect.
Please update it again.
Hello Rue
I just tested and it worked for me, perhaps you are blocked from the server?
Can you send me your IP and I can whitelist or you can Use a VPN and set it to Canada it should be fine
I just tested and the login worked no problem
Hey @Stigan,
Please edit the page back in Cornerstone and then save it again. It should update the contents of the page.
Kindly let us know how it goes.
Is this the only fix? There is probably an hour or two of updates that would need to be redone. Also want to ensure this is fixed so it does not happen again in the future
Hello @Stigan,
Currently, that is the only solution that which fixed the issue you are having.
Thanks for understanding
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