Site + Pro Builder stopped working

Support
#1

Hi there,

This is my website: https://stiickzz.com/

Yesterday I ran into a lot of issues with my website. I was just building another simple page. After saving that page the pro build all of a sudden gave me an error message and made the builder only available in the skeleton view.
At the same time other parts of my website started to not work any more. For example on the front page I have a big Layerslider element which is just blank right now due to this issue. Today I tried to build a new page but now the build doesn’t even open at all and just gives me an error instead which says that there was a conflict and I should try to reload the page. After reloading however, the same error pops up.

It would be awesome if someone could let me know what the issue might be here.

Best,
Oguzhan

PS: Things I’ve already tried are switching/deactivating cache plugin, deactivating all plugins to see if there is a conflict with just a single plugin and using different browsers.
The issue literally just started while building a page, no new plugins were installed or any setting of the overall site changed.

#2

Hi There,

Would mind adding this in your wp-config.php located at the root directory of your site.

define( 'WP_MEMORY_LIMIT', '256M' );
define( 'WP_MAX_MEMORY_LIMIT', '512M' );

You can add it before the line

/* That’s all, stop editing! Happy blogging. */

Let us know how it goes, if that does not work, please provide your login credentials in a secure note.

Thanks

#4

Hi there,

There are errors originating from the files served by CloudFlare, plus, you have WP Rocket plugin. Would you mind providing your CloudFlare’s login credentials as well? For the meantime, please go to CF’s Speed section and turn off CSS and JS minification. Then please purge all cache and test it again.

Thanks!

#5

I just checked my CloudFlare settings. The CSS and JS as well as the HTML minifaction was never turned on.

#6

Is there any other solution ?

#7

@Rad @Joao,

I really need to fix this issue. I’m releasing a new product tomorrow however, if I can’t even use the page builder I can’t release any product. This is hurting my business :confused:
Please help.

Best,
Oguzhan

#8

Hi there,

I went over the CloudFlare and changed it to the Development mode temporarily to find out why this is happening.

Kindly also get back to us with the URL/User/pass of your WordPress dashboard using the Secure Note to double check the case.

I see many cases that seem to be a jQuery conflict error:

I suggest that you deactivate Layer Slider and tet before getting back to us with login info,

#9

Turning Layerslider off unfortunetly doesn’t do anything :confused:
As mentioned in my first post. I even turned off every single plugin and tested it. I was still not able to access the builder.

#10

Hi there,

Please don’t delete your login credentials when the actual issue is not yet completed. Else, it will take long turn around like this :slight_smile:

I went ahead and added the page rules in your CF, your builder is working now. But make sure to clear your browser cache before loading the builder.

Thanks!

#11

I still get the confilct error sometimes but after refreshing the site a few times I get access to the builder again.
But unfortunetly the site itself is still buggy, for example on the front page the Slider is still not working.

#12

Hi there @StiickzZ,

I’ve taken a look and there are still multiple jQuery errors. This can usually be solved by putting the LayerSlider JS to body option. Though unfortunately everytime I try this your server returns a 405.

Can you try the following please:

Go to your wp-admin > LayerSlider > All Sliders. Click on the “Advanced” Tab. Disable Slider Markup caching. And then toggle the option that reads “Put JS Includes to body” and save changes.

Clear your browser cache, WP Rocket and Cloudflare and see if the slider then works correctly.

Thanks!

#13

Unfortunately this didn’t fix the issue. Those jQuery errors seem to break a lot more things than just the Layerslider plugin though. For example my Olark plugin is not showing me any active users on the site. When they try to chat then they just show up. Same for Google Analytics. Since I had this issue no data is reaching my Analytics any more.

#14

Script conflicts could or has a potential to break everything that is powered by Javascript. Looking at the errors in the console, it looks like it’s caused by LayerSlider but we can’t ignore the fact that your CDN setup might be the cause of the issue. With that said, would you mind disconnecting your site from your CDN (Cloudflare), clear all caches and completely remove your caching plugin? Simply uninstalling it will not remove it completely. Contact the caching plugin developer for more details on this. Also deactivate all third party plugins and customizations while we investigate. We need to know if Pro or the Layer Slider plugin is causing the issue and not other factors.

If this could not be done, copy your site to a staging server so we could troubleshoot without interrupting your live site. Give us WP admin and FTP access to your staging/dev server in a Secure Note.

Thanks.

#15

It seems like the issue was caused by CloudFare. I switched my nameservers back to my hosting servers and not the ones CloudFare provided me. This seems to have fixed the issue.

#16

Glad to hear that solved it! Thanks for letting us know.