Site not validating - The Awkward Ninja

[benryan]

I’m trying to validate a Pro on https://theawkward.ninja by entering the licence code. It comes up saying it was successful in the top message but continues to ask for the licence code? I have checked my ThemeCo dashboard and can see the site amongst my list of site.
I’ve tried:

• Removing caching (and clearing cache)
• Disabling CloudFlare
• Reverting the version from 5.1.4 to 5.0.8
• Using the child theme
• Removing the child theme and main theme -> re-installing them.

Let me know what else I can try. I have not encountered this problem before.

[ruenel]

Hello Ben,

Thanks for writing in!

Please make sure that your site server is up. At this time, I have check your site and it is not loading:

To better assist you with your validation issue, kindly provide us access to your site so that we can check your settings. Please create a secure note with the following info:
– Link to your site
– WP login URL
– WP username
– WP password
– WP Administrator Role
- Confirmation that we can access and make changes to your site
​
To know how to create a secure note, please check this out: How The Forum Works

Regards.