Site not loading after updates

Support
#1

This website - https://uswealthhowe.com/ which uses Pro, loads blank screens every time there is an update to the theme. The site loads, but none of the animations fire and the client sees blank pages. None of my site monitoring metrics register this, because the domain still load, however the user sees a blank page. Please advise.

#2

Hello @mikeburke4,

Thanks for writing to us.

I checked your site on my end, and it is working fine. I tested it in Google Chrome version 155.0.8059.40. It might be the issue of browser cache I would suggest you please clear your browser cache and recheck it.

Thanks

#3

It’s working now because I already fixed it. However, every update with this site has broken it. I need to understand why that’s happening so I can figure out what the issue is going forward.

#4

Hello @mikeburke4,

I would suggest that you please ensure that you have purged all the cache from the cache plugin and the server cache. You need to go to Cornerstone -> Settings -> Clear Cache so that the latest code renders properly. It is always a good practice to clear the cache after theme and plugin updates so that updated code renders properly.

Thanks