Site loses format when editing in Cornerstone

[ppe29]

When viewing all pages in the Cornerstone edit mode, the page looks very screwed up. I’m nervous to make the changes I need and save in fear of breaking the format on my site.

[marc_a]

Hey @ppe29,

Thanks for reaching out!

There could be a plugin or custom code that affect your website.

I recommend the following troubleshooting procedures before we investigate the settings.

1. TESTING FOR THEME RELATED ISSUE

2. TESTING FOR PLUGIN CONFLICT

3. THEME UPDATE

4. CHILD THEME

5. CSS/JS CUSTOMIZATION

6. VERSION COMPATIBILITY

Only if none of that helps, please give us the following information in a Secure Note.

• WordPress Login URL

• Admin level username and password

You can find the Secure Note button at the bottom of your posts.

Thank you.

[ppe29]

You were right. I was getting a nag on my dashboard that read: Warning : Undefined array key “wp-google-maps-pro/wp-google-maps-pro.php” in /home1/XXXxxxXXX/preferredpump.com/wp-content/plugins/wp-google-maps-pro/legacy-core.php on line 1741

It was a plugin called WP Go Maps - Gold Add-on. Once I deactivated it, the Cornerstone edit view was fine. But how do we resolve this? This is the second plugin that needs to be deactivated b/c they suddenly conflict with X theme, but I can’t keep doing this. You guys need to work with these plugin developers to come up with solutions rather than forcing us customers to have to be the mediator between you.

How am I going to tell the plugin developers that the problem is on them when the problems didn’t occur until I updated X and Cornerstone? Any help you can offer to get this right would be appreciated. Thank you.

[tristup]

Hi @ppe29,

Glad that you are able to find the exact reason behind your problem. I would suggest you share the warning message with the plugin author, so they can recognize and fix it.

Thanks