Site Logo SVG disappeared after update

Support
#1

Hi, I used to see my customer’s SVG logo as image background of a button.
It was nice, came from your library prebuilt works.
However, after updating PRO 6.4.6 to 6.4.9 I lost the SVG image.
It is well informed in the correct field, but it seems to be 0px wide and tall.
Please see this at (all site) https://blog.ribescasals.com/
Is this a known thing or just me?

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Thank you very much

#2

Hi Ricard,

Thanks for reaching out.
I have checked the URL and found the logo is loading properly. Is that an issue with the builder, or you are seeing the same in the front end? If it is only with the Cornerstone, there might be some different reasons behind your issue. I would like to suggest troubleshooting the following common issue to help us to recognize the reason.

1.Theme Related Issue
2.Plugin Conflict
3.Theme Update related issue
4.Child Theme Related issue
5.CSS/JS Customization
6.Disabling Cache
7.Disabling CDN

If you discover that an issue is coming from a custom code or 3rd party plugin, kindly consult with a developer or contact the plugin author. Please note that we do not provide support for custom codes and 3rd party plugins.
If that does not help, please provide login credentials for your site in a secure note to examine it further, including:

– WordPress Site URL & Login URL
– WordPress Admin username/password

To create a secure note, click the key icon underneath any of your posts.

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Thanks

#3

Hi Tristup,
Thank you so much for the quick attention, this is one of those misteries…
Yes, I can see the logo in place again as well.
At this moment, curiously only the latest post does not show the logo, which makes me suspect on the acceleration cache behind the scene. Will purge this post and see what happens, does not seem to be a Cornerstone thing but my particular case.
Thanks again

#4

Hi Ricard,

It is surely an issue with the cache, I would suggest you clear all types of cache and then deactivate the cache plugin to check.

Thanks

#5

Hi, I tested without caching but it simply won’t show a SVG file there.
If I set any other image file (not SVG format) it shows up as expected.
For the moment I set a small PNG logo to keep going, but this issue remains as a mistery to me.
Thanks for any further idea.

#6

Hi Ricard,

This is very weird, I am still checking this and if anything is found will inform you.

Thanks

#7

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