Site keeps jumping to the top of the page

Support
#1

On scrolling down the pages of the site it jumps back to the top of the page after around 2-3 seconds. I don’t see it on a mac but on pc in edge and chrome this issue persists.
https://charlecotepheasanthotel.co.uk/eat-drink/ is a good example of this. The site then scrolls as it should. So it feel like a load item on the page.

Any suggestions welcome.

#2

Hello @dmacoxford,

Thanks for writing to us.

I checked your given site URL, and it is working fine on my end. I have tested it on the Google Chrome browser version 135.0.7049.96. I would suggest you please purge all the browser cache and recheck it again.

Thanks

#3

Hi Prakash, it really odd, I don’t see it on the mac but I do see it on the pc in chrome and edge. I have cleared down the cache and if you refresh the page then slowly scroll straight away the browser jumps back to the top of the page.

#4

Here is a link to the video on the pc showing the scroll issue and the jump back to the top of the page:
https://www.youtube.com/watch?v=ps-lyXfmqjw

#5

Hello @dmacoxford,

It is something unique happening on your end. I would suggest you please test your site on a different page system. I would also recommend that you please purge all the cache from the server, or if you are using any cache plugin, then purge all the cache from the plugin as well. Please ensure that you have not installed any browser extensions.

Thanks

#6

Tracked it to a Java Script issue with Convert Plus plugin and others on the site. Sorry for wasting your time. Only just started after the last wordpress update.

#7

Glad that things are well for you.