I have a validated site with automatic updates on, but I’m still a version behind (5.0.8 instead of 5.1.4). I also have a banner on the Pro page congratulating me on “successfully updating Pro.” Why won’t it update itself despite it showing that there is a more current version? I am especially interested since my site suddenly went down a couple of days ago and I had to go back to a version from a few days ago to get it back up. I’m hoping the more current version would prevent the crash from happening again. (I had not changed anything at all before the crash occurred.)
Hi John,
Thanks for reaching out!
I check your website and when I try to update the theme to the latest version, it is updating successfully without any issues. Please let us know if you have any other problems.
Hope that helps.
Thanks but I can no longer access the site. Looks like you changed something and now I get a msg that I am blocked from accessing the site!
FYI, I was able to have the hosting team go into the site and allow me back in. So… Is it safe now to update the plugins?
Hello John,
Your site is now using Pro 5.1.4 version. Please go to Tools > Site Health > Info and make sure that there are no performance issues. Then, you can update the plugins to the latest versions.
Best Regards.
Thanks! Looks like the site is in good health.
You are most welcome.
OK, my site is down again. I don’t know what keeps happening… Please help.
Hello John,
I checked your site it seems that it working fine at the moment. Please have a look at the given screenshot in the secure note. I would suggest you please clear your browser cache and then check it again.
Thanks
Yes, again I was able to resolve with the hosting support people.
Hello John,
Glad that it is working fine for you. Please feel free to open a new thread if you have any more concerns.
Thanks
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