Site is not accessible

Support
#1

www.thedebriefing.net recently updated th X Theme . Since then, attempts to access the site display a plain page st of comments to articles, with no X-theme and no ability to log into the back end of the site and troubleshoot the problem

#2

Hey There,

Thanks for writing in! There must have a fatal error as soon as you have updated the site. Fatal error can be triggered with a lot of thing like a custom php invalid code, non existent function or even using an older php version. Would you mind providing us the ftp access and WP access of you site so that we can resolve this issue immediately.

Regards.

#4

Hi there,

This seems not to be related to the theme itself and more of your server settings. I found this article that can be of a help which talks about the same case you are experiencing:

I did a Google Search which might be a good starting point for your research.

Thank you.

#5

I’m not aware of any caching plugins currently being used. Maybe one of my plugins is caching. Deactivating all my plugins by renaming my plugin folder doesn’t seem to fix the problem.

I suppose I’ll try reinstalling Wordpress itself.

#6

I’ve

  1. deactivated my plugins folder, and
  2. deactivated all the folders in wp-content that are not part of the updated wordpress. I’ve not touched the themes folder.
  3. I’ve reinstalled Wordpress 4.9.2 using FileZilla

Other google solutions I’ve found

  1. There is no object-cache.php to rename
  2. There is no wp-content/db.php to rename

If it’s not related to the theme, to what server settings might you be referring?

#7

Hi there,

Could you please try checking your error log file and see if there’s any issues recorded. Usually there will be a file under wp-content folder named as debug.log.

If not, can you please enable WP_DEBUG mode? You can do this by opening wp-config.php and adding the following code just above /* That’s all, stop editing! Happy blogging. */

define('WP_DEBUG', true);
/* That's all, stop editing! Happy blogging. */

When you revisit your backend, you should have some error output describing the issue in more detail.

Let us know how it goes.
Thanks!

#8

My wp-config.php file already contains the following code

*/
define(‘WP_DEBUG’, true);
define( ‘WP_MEMORY_LIMIT’, ‘256M’ );
define( ‘WP_MAX_MEMORY_LIMIT’, ‘512M’ );

/* That’s all, stop editing! Happy blogging. */

So WP-DEBUG mode appears enabled.
There is no debug.log file under wp-content

I cannot get into the back end of my website

#9

I’ve restored my website to a Jan 15 backup.

Thanks for your support

#10

You’re welcome.

#11

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