Site Identity Won't Change no matter what!

I’m using the Ethos stack and I’m pretty familiar with how to navigate with Cornerstone/Customizer. I know there is no option for site identity, only site icon. However, when I change my icon (.png) according to the specified sizes, etc. it does not show up in any browser navigation tab. They all show the old website name (we changed the website) and the old website favicon. I know how to change favicons (I’ve done it dozens of times in Xthemes themes) and inside the customizer it appears to save just fine - but it won’t change on the browser tabs. I contacted my host who told me it’s definitely a Wordpress issue. I’ve cleared all page caches in Wordpress, chrome, Firefox, Safari, etc. but still the old icon and the old website name. Any ideas? My website is www.theclimbersedge.com (but tabs still show www.theclimbingzone.com). The new favicon is a small black “CE” but it still shows the old “CZ” favicon. Thanks,
Pete

Hi Pete,

Please try to resize and rename the favicon file and make sure that there is no space in the file name then try to upload it again.

Let us know how it goes.

Thanks Jade;
I just renamed it a bit differently and it’s been re-sized 3 or 4 times since the problem. There are no spaces in the name, but the problem still remains. On a sidenote, I contacted a Wordpress specialist through Bluehost, and even he couldn’t understand why there is no “site identity” tab. He said the “site Icon” is totally not the same thing. Also, I got frustrated enough to install a 3rd party favicon plugin which sort of worked. Right now, about 50% of the time I load my site in Chrome or Firefox, I see a CZ which then flips quickly to CE (the old icon is fighting to be seen!). The other 50% of the time, the CZ (old icon) still shows. It’s like the CZ favicon is somewhere in “the system” and it really wants to show up even over the instructions of my favicon plugin.

One other related issue if don’t mind: I know that some websites tell me to delete the actual favicon html in my header.php (in my wordpress editor), but the crazy thing is, this is the only template I’ve ever seen that shows me NO CODE at all in the header.php. There is no opening or closing head tabs that everyone says is the area I need to paste my code (ie. Google analytics). I had to get a plugin to add html code to my header, since there is no information in my header editing area. Can you help with that issue as well (it’s related to the favicon issue and would solve other html code/editing problems too!)?

Hi there,

That’s maybe the reason your favicon isn’t working since it’s placed outside the <html> since you added it through header.php. You should add it under \wp-content\themes\pro\framework\views\global\_meta.php

Since X theme is big with many features, each section is divided into sub-templates instead of creating a very long file of header.php, and it’s not practical. Plus, the more standard is using wp_head hook in placing head’s code, and by adding it to child theme’s functions.php since it’s controlled by hook priority.

Thanks!

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