The client is reporting issues with the check out process. Here is his message. I’m trying to figure out what is causing this.
Message from client:
Please go through the ckeckout process. A lot of errors causing missed orders. Problem still exist with blanks in boxes. Please fix soon as possible. Got a real nasty call from a customer about the change and not working.
Hey @spencey,
I added a product to cart and proceeded to the checkout page and I experienced no problem. Would you mind detailing the exact issue and also provide screenshots.
Also, we need to know first if the checkout issue you described is being caused by our theme. Please do or confirm that you have done the following yet the issue persists.
Ensure everything is up to date according to our version compatibility list at https://theme.co/docs/version-compatibility. Please follow the best practices when updating your theme and plugins. See https://theme.co/docs/product-updates for more details.
Switch to the default WordPress theme and check if the issue persists.
If you’re using a caching plugin, clear all caches including browser cache then deactivate your caching plugin and other optimization plugins.
If you’re using a CDN, please clear the CDN’s cache and disable optimization services.
Test for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.
If none of that helps, please copy your site to a staging server and give us Staging FTP access.
Please also detail how we can test buy on your site because we cannot spend real money for this.
Thanks.
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