I have a site steveharland.co.uk using x theme purchased via theme forest. It has been OK for approximately 2 years. Suddenly some home page elements are missing from my site. So I went to look at / edit a page via cornerstone. Cornerstone seems to have stopped working properly. I can see the sections of each page on the left, but nothing appears in the main window, it’s blank apart from the header and footer for regular pages. Although editing the home page shows the header/slider/footer. So I downloaded a fresh copy of x from theme forest and FTP’d the theme and cornerstone up to the server. I cleared the browser cache and the site cache and the server cache. It’s still not working. I have x v:8.0.4 and cornerstone v: 5.0.9. installed. Merry Christmas, Can you help?
Hi Steve,
Merry Christmas to you.
There might be a few different reasons behind the issue you are having. I would suggest you troubleshot a few common issues to find the reason behind it.
1.Plugin Conflict
2.Child Theme Related issue
3.CSS/JS Customization
4.Disabling Cache
If you discover that an issue is coming from a custom code or 3rd party plugin, kindly consult with a developer or contact the plugin author. Please note that we do not provide support for custom codes and 3rd party plugins.
If that does not help, please provide login credentials for your site in a secure note to examine it further, including:
– WordPress Site URL & Login URL
– WordPress Admin username/password
To create a secure note, click the key icon underneath any of your posts.
NOTE: It seems that the 3rd party plugin SG Optimizer is the cause behind the issue, I would recommend you to deactivate the plugin temporarily after clearing the cache, and check if the issue resolves.
Thanks
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