Site down with critical message

Support
#1

We have not started working on the site yet. But when I came to the domain today, I cannot access. Instead it shows this message. “There has been a critical error on this website. Please check your site admin email inbox for instructions.”

#2

Hi DeWayne,

Thanks for reaching out.
It will be very difficult to understand what is the exact reason behind your issue. I would suggest you delete the Pro theme from the wp-content/themes through the FTP/CPanel access and check if that resolves the problem. If that does not help, please check by renaming each plugin folder one by one from wp-content/plugins and check if that resolves the problem.

Thanks

#3

CPanel login doesn’t allow me in either. Tried to reset by email and it does recognize my email address either.

#4

Hey DeWayne,

You need to contact your hosting provider in that case, so that you can access your cpanel and follow the recommendation by my colleague.

Thank you.

#5

Are you not my hosting provider? I see no way to contact support, other than through this forum…

#6

I have sent this to our admin. I will keep you updated today.

#7

Any update?

#8

Hi DeWayne,

Unfortunately, there is no update till now. I am checking with the admin once again.

Thanks

#9

Hey There,

The issue is resolved now. For some reason you’ve tried to enable the wp multi site feature which lead to a memory exhaust. I’ve increased the memory for you so now everything loads fine.

#10

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