Site down after revslider update

[blkitty13]

Hello - after attempting to update the revslider plugin, I got this error message:

Warning: require_once(/home/content/50/11667450/html/wp-content/plugins/revslider/includes/framework/include-framework.php): failed to open stream: No such file or directory in /home/content/50/11667450/html/wp-content/plugins/revslider/revslider.php on line 59

Fatal error: require_once(): Failed opening required ‘/home/content/50/11667450/html/wp-content/plugins/revslider/includes/framework/include-framework.php’ (include_path=’.:/usr/local/php5_6/lib/php’) in /home/content/50/11667450/html/wp-content/plugins/revslider/revslider.php on line 59

Can you please advise on how to get the site back up? Thanks!

[christian]

Hey @blkitty13,

If you have a website backup and your host offers an easy way to revert from a previous backup or restore your site from a previous working state, please take advantage of it

If there’s no backup available and to get your site up and running now, please login to your server via FTP or cPanel then go to the WordPress /wp-content/plugins/ directory and rename revslider to revslider-error. That will deactivate Slider Revolution in your site.

At this point, it’s best that you setup a website backup in order to have a copy of your content especially your sliders. Below is a link to an article that will help you make an informed decision regarding backups.

• https://www.wpbeginner.com/plugins/7-best-wordpress-backup-plugins-compared-pros-and-cons/

After that, delete the revslider-error folder and go to X > Validation to install a fresh copy of Slider Revolution again.

If the error still persists after reinstalling Slider Revolution, please try contacting your host to increase your allocated memory or do it yourself by adding this code in your wp-config.php

define( 'WP_MEMORY_LIMIT', '256M' );
define( 'WP_MAX_MEMORY_LIMIT', '512M' );

If that won’t work, please give us WordPress Admin and FTP access of your site in a Secure Note

Thanks.

[blkitty13]

So easy! Thank you so much for providing a quick and easy fix - worked like a charm.

[nabeel]

Glad we could help.

Cheers!