Site appears broken

Support
#1

Hi guys
can you help me with this?
Just noticed a big wave of traffic from Paris hit a clients site today, so I went to update the theme and plugins. It all went haywire.

Error Details

An error of type E_COMPILE_ERROR was caused in line 185 of the file /home/bricklan08/public_html/wp-content/themes/x/functions.php. Error message: require_once(): Failed opening required ‘/home/bricklan08/public_html/wp-content/themes/x/framework/functions/helpers.php’ (include_path=’.:/opt/alt/php71/usr/share/pear’)

It is sitting in maintenance mode and I can only access admin through this link from Wordpress.
Howdy!

Since WordPress 5.2 there is a built-in feature that detects when a plugin or theme causes a fatal error on your site, and notifies you with this automated email.

In this case, WordPress caught an error with your theme, X.

First, visit your website (http://bricklaneespresso.com/) and check for any visible issues. Next, visit the page where the error was caught (http://bricklaneespresso.com/wp-admin/themes.php?resumed=true) and check for any visible issues.

Please contact your host for assistance with investigating this issue further.

If your site appears broken and you can’t access your dashboard normally, WordPress now has a special “recovery mode”. This lets you safely login to your dashboard and investigate further.

https://bricklaneespresso.com/wp-login.php?action=enter_recovery_mode&rm_token=ISmU1b7hiXncMdIBUhLP2U&rm_key=9KkZUWVsFS4bIAM37w5OuQ

To keep your site safe, this link will expire in 1 day. Don’t worry about that, though: a new link will be emailed to you if the error occurs again after it expires.

Thanks in advance

#2

Hi Phil,

Sorry that you’re having that issue, but we can’t check the site like that. Please provide us FTP credentials in a secure note so we can take a look.

In the meantime, please clear all your caching features (plugin, server-side, CDN, and browser’s cache) after updating so that the code from the latest release is always in use. This will help you to avoid any potential errors.

Thanks,

#3

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