Shortcodes not working - Just showing code

Support
#1

Hi,

I’m trying to use shortcodes on my site, but all they show is the shortcode code itself, not the expected results.

I’m using the latest of X-Theme & Cornerstone, 5.1.1 & whichever version it installed.

I do see an issue with Cornerstone when I navigate to it in wpadmin, it says that X is not validated, but when I click on the validate button my X-Theme is validated. I have tried revoking validation, deactivating all plugins, reactivating Cornerstone & then re-entering my license key, but I see exactly the same issue. Cornerstone does not seem to think X is validated. Could this be part of the problem?

Note, I can use Cornerstone to edit & save pages without any problems.

I’ll add all relevant details via secure note.
Many thanks

#2

Hi There,

Your site looks normal, can you point where specifically you are facing the issue, which page and section?

Thanks!

#3

Hi,

I did mention it in the secure note.

On the home page, if you scroll down to the Connectors section, under the left column titled ‘Office 365 Apps & Services’ I have added a test raw content element with an icon list shortcode in it. This is only showing the raw code, not the icon list itself.

Cheers.

#4

Hi there,

I have looked into Cornerstone and I could see the issue that you are mentioning. Would you mind providing your FTP details as well so that we can check this further?

#5

Sure, added as a secure note to my previous post.

Thanks for looking into this.

#6

Hello There,

Thanks for writing in! Regretfully the FTP credentials is not working for us. Please double check it.

X theme has been installed incorrectly. You have uploaded the wrong folder. This can only be re solve by deleting X theme and re install it again by uploading only the x.zip file. Cornerstone validation issue along with the shortcode issue should be resolve when the X theme gets installed correctly.

Please let us know how it goes.

#7

Yes, that fixed it, thank you!

I originally had to install x through FTP upload, as GoDaddy upload limits prevented install through wpadmin. Have since resolved that issue after banging into other restrictions. So, this time around I installed through wpadmin, and now everything is working and I have my shortcodes.

Thanks for all the help :slight_smile:

#8

Hey There,

You’re welcome! We are just glad we were able to help you out.
Thanks for letting us know that it has worked for you.

Best Regards.