Hi - I’m trying to do something really basic - add a shortcode (from an external plugin - WP Logo Showcase). It doesn’t matter how I try and add the shortcode - via text/ html element, a global block, widget etc - it won’t display?? Am I missing something really obvious? I even tried a different plugin to see if it was that, but that wouldn’t display via the shortcode either…
There could be a custom code or plugin that conflicts with your shortcode.
I recommend the following troubleshooting procedures before we investigate the settings.
- TESTING FOR THEME RELATED ISSUE
- TESTING FOR PLUGIN CONFLICT
- THEME UPDATE
- CHILD THEME
- CSS/JS CUSTOMIZATION
- VERSION COMPATIBILITY
Only if none of that help, please give us the following information in a Secure Note.
- WordPress Login URL
- Admin level username and password
You can find the Secure Note button at the bottom of your posts.
Thanks - have done all of those checks and still an issue. Login details in secure note.
I checked your website Dashboard and I found that shortcode is working fine. You were not able to see the output of the shortcode since you have not added the logo at the correct place
Please have a look at the given screenshot
You are trying to add the Logo source URL at the place of Logo link that is incorrect. There is an option to add a Logo that is “Set Logo Image”. You should upload Logo image here.
Please have a look at the documentation so that you can properly setup.
Please note that we do not provide third-party plugin support. It is out of the support scope.
This topic was automatically closed 10 days after the last reply. New replies are no longer allowed.