Shop/product pages lost full-width navigation

Support
#1

Hi there,
My shop and product pages have lost the full-width top navigation. The content page width has also decreased in size. You can see this in the link below.
Updates I have made today:

  • Updated the X theme and Cornerstone plugin versions.
  • Added some products
  • Added Facebook pixel code to function.php according to instructions in your forum.
    https://dev.memyhair.com/shop/

Many thanks for your help with this.
Cheers,
Angela

#2

Hey Angela,

Thanks for writing in! You are having an issue because there is a fatal error on the shop page. If you go to Tools > Site Health > Status, there are several performance issues that need to be addressed.

It could also be caused by a plugin conflict, amongst other things. Please check out this troubleshooting article here and follow the instructions for the following sections (where appropriate):

I have a hunch a 3rd party plugin, Subscriptio, is causing the issue. Kindly temporarily disable the plugin and test your site again.

Best Regards.

#3

Hi Ruenel,
Thank you once again!
You’re correct. It is the Subscriptio plugin that is now conflicted. It was working fine but now in conflict with the X theme version upgrade.
I appreciate the time you put to help me.
Cheers,
Angela

#4

Hi Ruenel,
I’ve just heard back from the Subscriptio developer. She has suggested this:
…
Please turn on the debug log in wp-config.php file:

replace the line with this:
define(‘WP_DEBUG’, false);
or this:
define(‘WP_DEBUG’, true);

to these lines:
define(‘WP_DEBUG’, true);
define(‘WP_DEBUG_LOG’, true);
define(‘WP_DEBUG_DISPLAY’, false);

After that it should appear in the log (file debug.log located at wp-content folder).
…
My question right now is can I add the wp-config.php file to my child theme and edit/add the lines as stated in the recommendation?
Many thanks,
Angela

#5

Hello Angela,

No, you can not move the wp-conflig.php file to the child theme since it is a WordPress core file. You can only move the theme file to the child theme. This file is located on the Root directory of your WordPress installation.

Please find the video that will help you to edit wp-config.php and add the above code: https://www.youtube.com/watch?v=3SDPTafEM8o

Hope it helps
Thanks

#6

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