Shop icon disappear on X

[solid7d]

Hi,
I’m using The Grid’s Sanaa skin (https://theme-one.com/the-grid/sanaa/) for the product page of a site I’m working on (https://www.lucamannori.com/negozio/) and the “add to cart” icon that appears with the mouseover is no longer visible (until a few days ago everything was fine). In addition to this, if you click on it, the product is no longer added to the cart but you enter the product sheet. I checked on a site where I always use one of your themes (https://goldenyaksha.com/it/home-ita/) and there are no problems. I tried to clear the cache with WP Super Cache but it didn’t fix. Could you kindly help me?

Thank you in advance and have a good day

[nabeel]

Hi @solid7d,

Thank you for reaching out to us. It seems like there is a styling conflict, can you please perform the following troubleshooting steps first and see if this resolves the issue:

1. TESTING FOR PLUGIN CONFLICT
2. CHILD THEME
3. CSS/JS CUSTOMIZATION
4. DISABLING CACHE
5. DISABLING CDN
6. VERSION COMPATIBILITY

If you still have problems then please get back to us with the result of the steps above and URL/User/Pass of your WordPress dashboard using the Secure Note functionality of the post to follow up the case.

Thanks!

[solid7d]

Hi @nabeel,
thanks for the answer. Here’s what I did:

• The child theme was already in use but I checked it.

• I temporarily deleted the custom code.

• I disabled the cache.

• I disabled the plugins (except Woocommerce and The Grid, of course, because they are the two plugins used for that product page) and when I did this something happened: as you can see from the attachment, passing the mouse over the product a white square appears and the button works, in the sense that if you click it, the product is put back into the cart.
  The problems, however, are two:

• The icon still does not appear

• The plugin causing the problem (I figured it out by enabling and disabling them one by one) is Cornerstone which, as you can imagine, is needed for several pages of the site.

How should I proceed?

If there is anything I can do on my own tell me and I will try to carry out your instructions, otherwise I am attaching the credentials in a secure note.

Thank you and have a good day

[ruenel]

Hello @solid7d,

The shop icons were not displayed because it has been overridden. To get this fixed, please add this custom CSS in your grid (which I already did):

.sanaa .tg-item-cart-button .product_type_simple:before, 
.sanaa .tg-item-cart-button .add_to_cart_button:before {
    font-family: 'the_grid' !important;
}

Kindly check your shop page now.

[solid7d]

Thank you @ruenel,
perfect!

Thanks for solving the problem and doing it so quickly.

Have a nice day

[tristup]

Hi @solid7d,

Great that it resolved now.

Thanks