Hi there, a customer has just notified me that my free shipping on certain products is not applying at the checkout. I have it set to $0.00 dollars for that shipping class. It used to work fine and I have not changed anything so I just assumed it was always working as normal until someone told me. 
I would love some help asap to get this sorted if possible please 
Hi Nonie,
Unfortunately, your question is not related to our product and it is a Woocommerce backend related issue which you need to follow up with Woocommerce support.
We are specialized in the front end and our product is handling the front end view of the Woocommerce checkout and not the logic and backend stuff.
Thank you for your understanding.
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